Return Policy
We provide a 30-day return period, allowing you to request a return within 30 days from the date you receive your item.
Return Eligibility:
Items must be returned in their original condition—unused, unworn, with tags attached, and in their original packaging. When contacting us, please include your order number and the reason for the return.
Initiating a Return:
To start the return process, contact us at service@filteredpurewater.com.
Return Authorization:
If your return is approved, we will provide a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted.
Return Method:
You can return your item via mail.
Return Shipping Labels:
- Defective Products: If the product is defective, you will receive a prepaid return shipping label (free return shipping).
- Customer Remorse: If the return is due to personal preference, you are responsible for the return shipping costs.
Return Fees:
- Defective Products: Contact us for assistance with repairs or replacements. If the issue cannot be resolved, we will send a replacement.
- Customer Remorse: You can return the product within 30 days of receipt for a refund of the product price. Shipping costs are non-refundable.
- Restocking Fee: There is no restocking fee.
Exchanges:
For exchanges, we recommend returning the item for a refund and placing a new order for the desired product.
Refunds:
Once we receive and inspect your return, we will notify you of the approval status. If approved, we will process your refund to your original payment method within 2 business days. Additional time may be required for your bank or credit card company to process the refund.
If it has been more than 5 business days since we approved your return and you have not received your refund, please contact us at service@filteredpurewater.com.
Order Cancellation Policy:
If your order is canceled due to unavailability or another reason, we will issue a full refund to the original payment method.
Contact Information:
- Email: service@filteredpurewater.com
Last Updated: 13th, May, 2025.