- What are your accepted payment methods?
We only accept PayPal. Please note that we do not accept personal checks, money orders, bank transfers, debit cards, or cash on delivery.
- How secure is my online order?
Your security is our top priority. We use SSL encryption to protect your credit card information during transmission and do not store your credit card details on our servers.
- Can I modify or cancel my order after placing it?
Once an order is placed, it may be accepted or rejected even after confirmation. If canceled after credit card authorization, a refund will be issued to the original payment method.
- When will my order arrive?
Delivery times depend on the shipping option chosen. We will email you tracking information once your order ships, usually within 24 hours. Please note that we are not responsible for customs delays in your country.
- Can I use multiple discount codes on a single order?
Unless stated otherwise, promotions and discount codes cannot be combined with other offers.
- Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
- How can I track my order?
Once your order ships, we will send you tracking information via email so you can monitor its progress.
- What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at service@filteredpurewater.com with your order number and a photo of the item. We will assist you in resolving the issue promptly.
- Do you ship internationally?
At this time, we only ship within the United States.
- How can I contact customer service?
For any inquiries, please email us at service@filteredpurewater.com. Our customer service team is available Monday through Sunday, from 10 a.m. to 5 p.m. MST.